Shipping policy

At Witlity, we are committed to delivering the lighting products you've selected to you safely, quickly and smoothly. Every lighting product undergoes strict quality inspection and professional packaging before shipment to ensure it arrives in perfect condition. Below you will find all the details of our shipping policy, covering core information such as delivery scope, processing time, shipping costs, order tracking and more. Please take a moment to review our shipping policy to understand how we process and deliver your orders. If you have any questions, please feel free to contact us, and our team will be here to assist you throughout the process.

1. Delivery Scope

  • We currently provide standard delivery services to the contiguous United States (excluding Hawaii, Alaska, and U.S. overseas territories). We do not support delivery to PO boxes or APO/FPO military addresses.
  • For unlisted international regions and other destinations, you can contact us via email to obtain a customized shipping solution and detailed delivery information, and we will reply to you as soon as possible.

2. Order Processing Time

  • Order processing time is completely separate from shipping time. All orders will be processed within 48 hours of payment confirmation.
  • During this time, our small team will carefully review and prepare your order to ensure its accuracy and quality.
  • Please note that orders will not be processed or shipped during U.S. weekends and federal holidays.

3. Shipping Time

Once your order has been processed, it will be shipped to your designated shipping address.

  • For orders shipping to the contiguous United States (excluding Hawaii and Alaska): Our standard shipping options include an average delivery window of 5-10 business days, depending on your location.
  • For international orders, delivery time depends on the destination country/region, customs clearance efficiency, and the shipping method confirmed with you individually. We will inform you of the estimated delivery time when you inquire.
  • Please note that these shipping times are estimates, and actual delivery times may vary due to factors beyond our control, such as customs delays, bad weather, holidays, or unforeseen circumstances.

4. Shipping Costs

  • Orders shipping to the contiguous United States (excluding Hawaii and Alaska) qualify for free standard shipping on orders over $99.
  • For orders that do not meet the free shipping threshold, shipping costs are calculated based on the shipping method selected, the weight and dimensions of your items, and your shipping destination. You can view the estimated shipping costs during the checkout process.
  • For international and other unlisted destinations, shipping costs will be calculated individually based on the delivery address, package weight, and shipping method. You can contact us via email for a detailed quote.
  • International shipments do not qualify for free shipping, and associated import fees may apply.

6. Order Tracking

Once your order has shipped, we will send a shipping confirmation email to the email address you provided. The email will include your package tracking number and the official tracking link, so you can check the real-time logistics status and delivery progress of your order at any time.

7. Order Delays

While we strive to meet our estimated processing and shipping times, there may be occasional delays due to high order volumes or unforeseen circumstances. In such cases, we will make every effort to notify you promptly and keep you updated on the status of your order.

8. Delivery Failure

Witlity is not responsible for any delivery failures due to incorrect address input. We ship to the addresses that our customers provide, and are unable to retrieve packages that are sent to the wrong address. Customers must double check their order details, and will be responsible for any fees accrued for reshipping items.

9. Shipping Restrictions

  • Given the fragile nature and special attributes of lighting products, we have implemented strict packaging standards for all outgoing packages. However, we cannot guarantee delivery to regions with extremely harsh logistics environments. For such regions, please contact us to confirm before placing your order.
  • For lighting products with built-in lithium batteries, due to air transport regulations and destination country customs restrictions, delivery to some international destinations is not available. Please contact us for details.
  • Some countries and regions have special regulatory requirements for imported electrical and lighting products. Customers are responsible for understanding and complying with all local import regulations, tariffs, and related tax policies. We will not be liable for order delays, returns, or confiscations caused by non-compliance with local regulations.

10. Contact Us

If you have any questions about your order, shipping policy, or delivery status, please feel free to contact us at any time via email at support@witlity.com. We usually respond to your inquiries within 24-48 business hours, to ensure you have a pleasant shopping experience with Witlity.